All PREORDER items are made to order. Turnaround time is UP TO 15 business days. Business days do not include major holidays. Please check our store hours on our homepage for our business hours/days. We strive to ship items as fast as possible but must have turnaround time in case of supply shortages, weather conditions, inventory stock, etc. Due to preorder items being made to order, they are non-refundable and non-exchangeable.